At St. Charles Roofing (https://stcharles-roofing.com), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our roofing services. By accessing our website or submitting information, you agree to the practices outlined in this policy.
Information We Collect
When you interact with our website or request roofing services, we may collect the following types of information:
- Personal Information: Your name, email address, phone number, physical address, and other details submitted through contact forms or service request forms.
- Project Information: Details about your roofing needs, such as type of roof, property location, service requirements, and budget preferences.
- Technical Information: Data collected automatically when you visit our website, such as your IP address, browser type, device information, and pages viewed.
- Cookies and Tracking Data: Information that helps us understand visitor behavior, improve website performance, and personalize your browsing experience.
How We Use Your Information
The information we collect is used for purposes such as:
- Responding to inquiries and service requests.
- Providing accurate roofing estimates and project details.
- Scheduling and delivering roofing services.
- Improving our website functionality and user experience.
- Sending service updates, promotions, or important notifications.
- Complying with legal and regulatory obligations.
We will never sell your personal information to third parties.
Sharing of Information
Your information may be shared in limited situations:
- With Service Providers: Trusted contractors, suppliers, or partners who help us deliver roofing services.
- Legal Compliance: When required by law, court orders, or government authorities.
- Business Transfers: In case of mergers, acquisitions, or changes in company ownership.
All third parties handling your information are expected to comply with data protection laws and keep your data secure.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, track visitor behavior, and analyze website performance. Cookies are small files stored on your device. You may adjust your browser settings to refuse cookies, but some features of our site may not function properly without them.
Data Retention
We retain your personal information only as long as necessary to fulfill service requests, legal obligations, or business purposes. Once the information is no longer needed, it is securely deleted or anonymized.
Data Security
We implement industry-standard security practices to protect your personal data from unauthorized access, misuse, or disclosure. These measures include secure servers, encrypted communication, and restricted access to sensitive information. However, no method of transmission over the internet is completely secure, and we are not liable for damages resulting from data breaches beyond our control.
Your Rights
As a user of our website and services, you have the right to:
- Request access to the personal information we hold about you.
- Correct inaccuracies in your personal data.
- Request deletion of your data where applicable.
- Opt out of receiving promotional communications.
- Restrict or object to how your data is processed.
To exercise your rights, please contact us using the information provided on our website.
Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal data to us, please contact us immediately, and we will remove it.
Third-Party Links
Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices, content, or security of those external websites. We encourage users to review the privacy policies of third-party sites before sharing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our website or services following updates constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us through the contact details listed on our website. We will respond to inquiries in a timely manner.